01First, in business you never see
None of it appears in any report, which is precisely why it can continue for years.
The buyer who couldn’t find you, or found you and wasn’t convinced, doesn’t send a complaint. They simply disappear, and most likely sign with a competitor who did the better job of saying you can trust us. The strong enquiry that waited two days for a reply meets the same fate.
02Second, in time
Every hour spent there is an hour that never reached a client, a deal, or the work only they can do.
You’re paying capable people well to do work that doesn’t require their capability. Nobody built a career in the hope of re-typing information between spreadsheets.